MDM Service Degradation

Incident Report for ElectricAI

Resolved

This incident has been resolved.
Posted Aug 21, 2025 - 16:14 EDT

Monitoring

Our mobile device management partner is experiencing a moderate failure rate when processing requests. This may cause some actions to fail. Non-exhaustive list of MDM actions impacted: locking, wiping, unenrolling a device, configuring MDM Apple certificates, creating a new organization. Users may experience errors while fetching MDM-related information in device pages.
Posted Aug 21, 2025 - 15:02 EDT
This incident affected: Electric IT Hub (Device Management).
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