All Systems Operational
Electric Services Operational
Device Management Operational
Service Desk Correspondence ? Operational
Onboarding and Offboarding Operational
Reporting ? Operational
Managed Applications ? Operational
Third-Party Applications Operational
Login/SSO Operational
Slack Apps/Integrations Operational
Slack Apps/Integrations/APIs Operational
Slack Posts/Files Operational
Slack Messaging Operational
Slack Login/SSO Operational
Google Apps Gmail Operational
Google Apps Drive Operational
AWS lambda-us-east-2 Operational
AWS lambda-us-east-1 Operational
AWS lambda-us-west-1 Operational
AWS lambda-us-west-2 Operational
AWS rds-us-east-2 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-1 Operational
AWS rds-us-west-2 Operational
AWS sqs-us-east-1 Operational
AWS sqs-us-east-2 Operational
AWS sqs-us-west-1 Operational
AWS sqs-us-west-2 Operational
AWS sns-us-east-2 Operational
AWS sns-us-east-1 Operational
AWS sns-us-west-1 Operational
AWS sns-us-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 28, 2022

No incidents reported today.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022
Resolved - This incident has been resolved.
Nov 18, 13:22 EST
Monitoring - Our team has identified and implemented a fix; customers can now expect restored functionality to chat for new tickets. We will be monitoring activity to ensure the ticketing system continues to function properly.

If you are still experiencing problems with chat, please reach out to Electric via the Electric User Hub: https://requests.electric.ai/
If you don't have an account yet, learn how to create one here: https://support.electric.ai/en_us/create-euh-account-SJ57rO5zi

Nov 18, 12:33 EST
Investigating - Electric is currently experiencing an issue affecting communication through our ticketing system. This may prevent customers from receiving messages from Electric via chat. Correspondence via the Electric User Hub is not impacted. As we work to resolve this issue, it is recommended that customers utilize the Electric User Hub for all support requests.

You can access the Electric User Hub here: https://requests.electric.ai/
If you don't have an account yet, learn how to create one here: https://support.electric.ai/en_us/create-euh-account-SJ57rO5zi

We will continue to troubleshoot the incident and provide an update as soon as possible.

Nov 18, 09:00 EST
Nov 17, 2022
Completed - The scheduled maintenance has been completed.
Nov 17, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 21:00 EST
Scheduled - On 11/17, we will be undergoing planned infrastructure maintenance between 9:00PM - 11:00PM ET. During this window, customers may experience degraded performance with Turbine and Real Time Support. Please ensure all necessary actions are taken prior to maintenance start time.
Nov 17, 15:00 EST
Nov 16, 2022

No incidents reported.

Nov 15, 2022

No incidents reported.

Nov 14, 2022

No incidents reported.