Identified - We have identified an issue with one of our MDM providers, Kaseya, where our ability to perform certain remote tasks is taking longer than expected. Tasks may include, but are not limited to, remote troubleshooting, entering admin passwords, or remote provisioning. As a result, our Service Desk team may require you to wait for the issue to be resolved in order to assist, or schedule a future session.

We are actively monitoring the issue with Kaseya and will provide updates as we have more information.
Oct 22, 13:32 EDT
Device Management Degraded Performance
Service Desk Chat ? Degraded Performance
Onboarding and Offboarding Operational
Reporting ? Operational
Login/SSO Operational
Managed Applications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 23, 2021

No incidents reported today.

Oct 22, 2021

Unresolved incident: Kaseya Maintenance Impacting MDM Tasks.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Resolved - This incident has been resolved.
Oct 15, 07:57 EDT
Monitoring - A fix has been implemented on Kustomer's end and we are monitoring the results. As a result of this incident, however, there may still be a delay in agent responses as we catch up with the queue of tickets.
Oct 14, 12:07 EDT
Identified - The issue has been identified and we are working with our ticketing platform, Kustomer, to resolve.

In the meantime, you can check the status of the issue on Kustomer's status page: https://status.kustomer.com/#
Oct 14, 11:11 EDT
Investigating - Our team has reported an incident with our ticketing system that may impact some users ability to receive responses from the Service Desk team - via Slack, Teams or Email. This will result in longer wait times between responses. We are actively investigating the issue and will provide a status update soon.
Oct 14, 10:49 EDT
Oct 14, 2021
Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.