Electric Status

All Systems Operational

Electric Services Operational

Device Management Operational

Service Desk Correspondence Operational

Onboarding and Offboarding Operational

Reporting Operational

Managed Applications Operational

Third-Party Applications Operational

Slack Apps/Integrations Operational

Slack Apps/Integrations/APIs Operational

Slack Posts/Files Operational

Slack Messaging Operational

Slack Login/SSO Operational

Google Apps Gmail Operational

Google Apps Drive Operational

AWS lambda-us-east-2 Operational

AWS lambda-us-east-1 Operational

AWS lambda-us-west-1 Operational

AWS lambda-us-west-2 Operational

AWS rds-us-east-2 Operational

AWS rds-us-east-1 Operational

AWS rds-us-west-1 Operational

AWS rds-us-west-2 Operational

AWS sqs-us-east-1 Operational

AWS sqs-us-east-2 Operational

AWS sqs-us-west-1 Operational

AWS sqs-us-west-2 Operational

AWS sns-us-east-2 Operational

AWS sns-us-east-1 Operational

AWS sns-us-west-1 Operational

AWS sns-us-west-2 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 28, 2022

No incidents reported today.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

Ticketing Delays: Electric Service Desk Correspondence

Resolved - This incident has been resolved.
Nov 18, 13:22 EST

Monitoring - Our team has identified and implemented a fix; customers can now expect restored functionality to chat for new tickets. We will be monitoring activity to ensure the ticketing system continues to function properly.

If you are still experiencing problems with chat, please reach out to Electric via the Electric User Hub: https://requests.electric.ai/
If you don't have an account yet, learn how to create one here: https://support.electric.ai/en_us/create-euh-account-SJ57rO5zi
Nov 18, 12:33 EST

Investigating - Electric is currently experiencing an issue affecting communication through our ticketing system. This may prevent customers from receiving messages from Electric via chat. Correspondence via the Electric User Hub is not impacted. As we work to resolve this issue, it is recommended that customers utilize the Electric User Hub for all support requests.

You can access the Electric User Hub here: https://requests.electric.ai/
If you don't have an account yet, learn how to create one here: https://support.electric.ai/en_us/create-euh-account-SJ57rO5zi

We will continue to troubleshoot the incident and provide an update as soon as possible.
Nov 18, 09:00 EST

Nov 17, 2022

Scheduled Maintenance | Electric 11/17

Completed - The scheduled maintenance has been completed.
Nov 17, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 21:00 EST

Scheduled - On 11/17, we will be undergoing planned infrastructure maintenance between 9:00PM - 11:00PM ET. During this window, customers may experience degraded performance with Turbine and Real Time Support. Please ensure all necessary actions are taken prior to maintenance start time.
Nov 17, 15:00 EST

Nov 16, 2022

No incidents reported.

Nov 15, 2022

No incidents reported.

Nov 14, 2022

No incidents reported.