Problems with one of our third-party upstream providers

Incident Report for Electric

Resolved

This incident has been resolved.

Posted May 12, 2023 - 11:50 EDT

Identified

Electric's third-party customer documentation platform is experiencing problems. Agents have reported slow load times and/or 502 errors. While agents will be able to handle some requests, they will let users know within the ticket if they are currently blocked due to the need for information within our documentation platform.

We are actively monitoring the status of the incident at https://status.itglue.com/

Posted May 12, 2023 - 11:29 EDT

This incident affected: Electric Services (Device Management, Service Desk Correspondence, Onboarding and Offboarding, Reporting, Managed Applications).