Problems with one of our third-party upstream providers

Incident Report for Electric

Resolved

This incident has been resolved.

Posted Feb 28, 2024 - 14:37 EST

Update

We are continuing to monitor for any further issues.

Posted Feb 28, 2024 - 14:29 EST

Monitoring

A fix has been implemented and deployed. Functionality has been restored. We're currently monitoring the issue into resolution.

Posted Feb 28, 2024 - 14:24 EST

Identified

We have identified the issue, however the affected 3rd party service still faces issues, we're monitoring the situation and starting to remediate.

Posted Feb 28, 2024 - 13:54 EST

Investigating

One of the third-party services that we rely on within Electric, Asset Panda , is currently experiencing problems. This may cause users not being able to see their stored devices within Turbine.

Posted Feb 28, 2024 - 09:26 EST

This incident affected: Electric Services (Device Management).