Email Ticket Delays: Third Party Incident

Incident Report for Electric

Resolved

This incident has been resolved.

Posted Feb 03, 2023 - 14:37 EST

Investigating

Electric is aware of an event reported by one of our third-party vendors affecting communication through our email ticketing platform and Electric User Hub. This may cause delays when sending or receiving email messages and Electric User Hub messages with our support agents.

Our team will continue to take action from our side and will proactively monitor the status with our vendor. We will provide updates as we receive them.

Posted Feb 03, 2023 - 11:41 EST

This incident affected: Electric Services (Service Desk Correspondence, Onboarding and Offboarding).