Onboardings and Offboardings Degraded Functionality

Incident Report for Electric

Resolved

The incident has been resolved with no direct user-facing issues detected. We will continue to carefully monitor the system and address any related issues as they are discovered.

Posted Feb 12, 2024 - 15:08 EST

Monitoring

The primary fix has been applied and final, internal efforts are being executed. We are carefully and closely monitoring system health and behavior.

Posted Feb 12, 2024 - 14:42 EST

Identified

End-users will experience problems creating new onboardings or offboardings. The root problem has already been identified and is actively being worked on.

Posted Feb 12, 2024 - 14:06 EST

This incident affected: Electric Services (Onboarding and Offboarding).